OneDesk for Education Support Professional Services Automation
How does OneDesk help my Support team?
Support Education Clients & Manage Service Requests
Help Students & Staff Faster with Support Ticketing
Dedicated Support teams in Education, streamline assistance for students and faculty using OneDesk. Gather requests from email, chat, phone (logged via form), or dedicated help portals. Custom views like 'Student Tech Support' or 'Faculty LMS Help' organize the queue. SLAs ensure timely help. Reporting tracks common issues, resolution times, and support agent performance, enhancing the educational experience.
Provide Quick Support to Education Clients with Our Tools
Equip your support team to assist students, staff, or other educational clients efficiently. A client portal lets them submit support requests via custom ticket forms, ensuring all issues are captured. Your team can build a knowledgebase with answers to FAQs about enrollment, courses, or campus services. Live chat offers immediate help when needed. This improves the overall support experience within your educational environment.
Enhance Student and Staff Support Automation.
Providing timely support to students and staff is essential in Education. OneDesk's automations make this more efficient. Our platform lets you create workflows for managing various support requests, from academic advising queries to IT helpdesk tickets. New requests can be automatically triaged by category (e.g., student services, IT, faculty support). They are then routed to the appropriate support team or individual. You can also use automated replies to acknowledge requests and provide links to relevant FAQs or resources. OneDesk’s versatile automations improve response times. This ensures your students and staff get the help they need quickly.
Provide Effective Support in Education
Support teams in education, giving help to students, teachers, and staff is crucial. OneDesk helps you manage support requests efficiently and improve how you deliver service. Its robust features include ticketing systems, a place to create a knowledge base for common questions, and tools to track how quickly issues are solved. The platform’s versatility fits various support needs, from IT help to student services. As your institution gets bigger, OneDesk's unique scalability ensures your support services can grow to meet the increasing demand.
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