OneDesk for Government IT Work Management
How does OneDesk help my IT team?
Support Government IT Systems and Citizen Services
Resolve Citizen Service Issues with Government IT Tickets
Government IT supports diverse agencies and often citizen-facing services. Manage IT support tickets in OneDesk, captured via portal, email, or integrations. Use custom views to segment by agency or service criticality. Track resolution times against strict SLAs. Report on system availability and support load.
Citizen Tech Support Requests Through Online Forms
Organize IT projects in government, such as system modernizations or cybersecurity initiatives. Break down projects into subtasks for requirements gathering, development, security testing, and deployment. Use dependencies to ensure security scans pass before deployment. Schedule work around agency needs.
Track IT Time for Citizen Service Support
Government IT teams track time spent supporting different agencies, maintaining critical systems, or working on modernization projects. Use OneDesk's timer or timesheets linked to tickets and tasks. Understand costs associated with supporting legacy vs. new systems. Justify budget requests with data.
Assign and Monitor IT Tasks for Citizen Services
Improve government IT service management with automations. Automatically assign support tickets based on agency, service criticality, or security level. Escalate cybersecurity alerts or major system outages immediately. Send automated status updates to agency contacts.
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