OneDesk for Government Marketing HelpDesk
How does OneDesk help my Marketing team?
Track Public Affairs Tickets, Citizen Communication, and Information Service.
Organized Public Affairs & Communication Request Ticketing Benefits.
Government Communications teams manage public inquiries. OneDesk captures citizen questions from web forms or emails as tickets. Use custom views to categorize inquiries by topic or urgency. Set SLAs for public response times. Reporting tracks common public concerns or information requests.
Public Information Portal, Communication Forms & Public Affairs Knowledgebase.
Citizens seeking information from government agencies need easy-to-use resources. OneDesk can power website forms and potentially a public portal for submitting inquiries about services or programs. Users could track public information requests. The knowledgebase is ideal for publishing FAQs, guides to services, and public announcements. Live chat on the agency website can answer common questions and direct citizens to the right resources. This improves public access to information.
Automate Public Affairs Routing, Release Approval Workflows & Communication Tasks.
Support government communications and public affairs teams with OneDesk automations. Build workflows for press release approvals public service announcement dissemination or website content updates. Automatically triage tasks based on communication channel or target audience. Route media inquiries or requests needing policy clearance to the appropriate spokesperson or official. Use auto-replies to confirm receipt of communication requests. It ensures clear and timely public information.
Organized Public Affairs & Communication Support.
Support government communications and public affairs with OneDesk's versatile help desk. Its features streamline requests for press release approvals public service announcements and website updates ensuring timely information dissemination. The system adapts to manage communications across various channels and for different public audiences. Need approval tracking for official communications? OneDesk simplifies it. It scales to meet the public communication needs of government bodies.
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