OneDesk for Government Marketing Professional Services Automation
How does OneDesk help my Marketing team?
Promote Public Services & Manage Outreach Project Tracking
Handle Public Information Requests with Marketing Ticketing
Government Public Information/Marketing teams, manage citizen inquiries and media requests using OneDesk ticketing. Capture questions from website forms, email, or social media integrations. Custom views like 'Media Inquiry Pending' or 'Citizen Feedback' streamline responses. SLAs ensure timely public communication. Reporting tracks topics of public interest and response effectiveness.
Government Clients View Campaign Info, Provide Easy Feedback
If your government agency runs public information campaigns, use a portal to share materials and gather feedback from target audiences or stakeholders. They can submit comments or ask questions about campaigns using simple ticket forms. This helps ensure public campaigns are effective and well-received. Live chat could be used for Q&A during specific campaign outreach phases.
Manage Public Information Campaigns Efficiently.
Marketing or Public Information teams in Government need to communicate effectively with citizens. OneDesk's automations streamline campaign management. Our system lets you create workflows for developing public awareness campaigns, managing press releases, or handling community feedback. Incoming media inquiries or citizen comments can be automatically triaged by topic or sentiment. They are then routed to the communications officer responsible. You can also use automated replies to distribute public service announcements or gather feedback. OneDesk’s versatile automations help you run impactful information campaigns. This keeps the public well-informed.
Plan Public Awareness Campaigns Effectively
Marketing and communications teams in government, telling the public and promoting services well is crucial. OneDesk helps you plan and run impactful public awareness campaigns and communication plans. Use its strong features to manage creating content for public news, track outreach on many channels, and work with different departments. The platform’s versatility is great for managing different communication efforts for different public groups. As your agency's outreach needs grow, OneDesk’s unique scalability helps your team manage more complex campaigns.
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