OneDesk for Government Operations Work Management
How does OneDesk help my Operations team?
Streamline Government Operations and Public Service Delivery
Handle Service Requests and Operational Issue Tickets
Government operations manage service delivery and public infrastructure requests. Track maintenance or service requests as tickets in OneDesk, via forms, email or phone logs. Create custom views for urgent issues or specific service areas. Track completion times against public service level targets (SLAs). Report on operational efficiency.
Submit Public Service Requests via Simple Forms
Manage tasks for delivering public services or maintaining infrastructure. Break down road repair projects into subtasks for assessment, planning, execution, and inspection. Use dependencies linking permit approvals to starting work. Schedule routine service delivery tasks.
Monitor Time for Public Service Delivery
Government operations teams can track time spent delivering specific public services or maintaining infrastructure assets. Log hours against work orders or operational tasks using timesheets. Understand the labor costs associated with different services. Improve operational budgeting and efficiency.
Manage Tasks for Government Service Delivery
Enhance public service delivery with automations. Automatically assign citizen-reported issues (via portal/forms) based on location or service type (e.g., roads, sanitation). Send automated acknowledgements to citizens. Escalate urgent service requests.
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