OneDesk for Government Support HelpDesk
How does OneDesk help my Support team?
Unified Public Sector Tickets, Citizen Communication, and Government Service Hub.
Unified Public Sector Support Ticket System for All Inquiries.
Government Support teams assist citizens with services. OneDesk logs citizen inquiries via phone, email, or portal into secure tickets. Use custom views to organize requests by service type or citizen case. Track resolution times using SLAs to ensure effective public assistance. Reporting helps monitor service accessibility and common questions.
Unified Government Service Portal, Citizen Forms & Agency Support Knowledgebase.
Citizens accessing specific government support services or benefits need clear guidance. The OneDesk portal provides a secure way for citizens to submit applications or ask questions about their case. They can track their application status online. The knowledgebase offers guides on eligibility criteria, required documents, and program details. Secure live chat can assist citizens with application questions or navigating the support process. This improves the citizen experience when accessing essential services.
Automate Public Ticket Triage, Agency Routing & Citizen Service Workflows.
Provide comprehensive general support for citizens and internal staff with OneDesk automations. Build versatile workflows to handle diverse inquiries ranging from service requests to policy questions. Automatically triage incoming tickets based on keywords service area or user type citizen employee. Route issues automatically to the correct agency or department. Send automated confirmations and direct users to relevant online resources. OneDesk centralizes public sector support.
Unified Support for Public Sector Services.
Deliver comprehensive support to citizens and internal staff with OneDesk's versatile secure help desk. Its robust features centralize inquiries for various services policy questions and internal support needs. The platform's flexibility allows routing requests to the correct agency or department automatically. Need a scalable system for diverse public interactions? OneDesk provides it. It’s a unified solution for efficient government-wide support.
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