OneDesk for Healthcare Support Professional Services Automation
How does OneDesk help my Support team?
Healthcare Support: Assist Patients & Track Service Needs
Deliver Better Patient & Staff Support with Ticketing
Patient and Staff Support teams in Healthcare, OneDesk centralizes all requests for help with patient portals, appointment scheduling, or internal clinical software. Capture tickets via secure email, patient portal integrations, or phone logs. Custom views like 'Patient Portal Login Help' or 'Staff System Support' streamline queues. SLAs ensure prompt and empathetic assistance. Reporting identifies common support needs.
Responsive Support for Healthcare Clients via Portal & KB
Enable your support team to assist patients and healthcare partners efficiently and compassionately. A secure client portal allows them to submit support requests regarding appointments, services, or technical issues via clear ticket forms. A comprehensive knowledgebase can answer FAQs about conditions, treatments (general info), or navigating your healthcare system. Live chat offers immediate help for non-clinical urgent needs.
Enhance Patient Support with Automated Systems.
Providing excellent patient support and communication is vital in Healthcare. OneDesk's automations help you deliver this consistently. Our platform lets you create workflows for managing patient questions post-discharge, appointment follow-ups, or feedback collection. New support inquiries from patients or their families can be automatically triaged by urgency or topic. They are then routed to the care coordinator or support staff best able to assist. You can also use automated replies to provide helpful information or set expectations for a personal follow-up. OneDesk’s versatile automations improve the patient experience. This fosters trust and satisfaction.
Deliver Excellent Support for Healthcare Teams
Support teams in healthcare, whether for IT, facilities, or patient services, timely help is critical. OneDesk helps you manage support requests efficiently and improve response times. Its robust features include ticketing systems for staff or patient questions, a knowledge base for common questions, and tools to track how well issues are resolved. The platform’s versatility fits various support needs across a healthcare organization. As your institution grows, OneDesk's unique scalability ensures your support services can expand to meet all demands effectively.
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