OneDesk for Healthcare Support Project Management
How does OneDesk help my Support team?
Manage Patient Support Projects with Better Team Flow
Track Patient Support Tasks with Clarity and Care
Manage patient and staff support requests. OneDesk helps track inquiries about appointments, billing, IT issues, and facility requests. Break down complex support tickets into subtasks. Set dependencies if clinical and admin teams need to coordinate. Smart scheduling helps allocate support resources effectively.
Log Patient Support Time with Accuracy and Ease
Track time spent assisting patients with appointment or billing questions, and supporting staff with IT or administrative issues. Use OneDesk's timer for patient support calls. Timesheets help analyze support center efficiency and staffing needs.
Automate Patient Support Ticket Prioritization Rules
Improve patient and staff support. OneDesk automations can route patient inquiries about billing or appointments to the right team. Assign IT support tickets from staff based on location or issue. Automatically notify users about the status of their requests.
Manage Patient Support Projects Better
Manage projects aimed at enhancing patient or staff support. OneDesk's robust system helps track initiatives for improving patient portals, streamlining help desk processes, or implementing new communication tools. Its versatile tools handle diverse healthcare support projects. Scalability supports system-wide service improvements.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
