OneDesk for HR IT Professional Services Automation
How does OneDesk help my IT team?
HR Tech: Support Consulting Tools & Client Projects
Resolve HRIS & System Access Issues with IT Tickets
HR teams working with IT, use OneDesk ticketing to log issues or enhancement requests for HRIS, payroll systems, or recruitment platforms. Tickets can be generated from HR staff emails or forms. Custom views like 'HRIS Bug Report' or 'New User Access for HR System' streamline IT support. SLAs prioritize critical HR system fixes. Reporting tracks system performance and IT responsiveness.
Tech Support Portal for Your HR Service Clients
If your HR services involve technology platforms (e.g., HRIS, payroll portals you manage for clients), offer a dedicated IT support portal. Clients can report software issues or request technical assistance using clear ticket forms. Live chat provides immediate help for urgent platform problems. A knowledgebase can contain user guides and troubleshooting tips for the HR tech you provide.
Manage HR Tech Implementation Projects Smoothly.
When HR implements new technology (HRIS, ATS), IT collaboration is key. OneDesk's automations streamline these HR tech projects. Our versatile platform lets you build workflows for system requirements gathering, user acceptance testing, or managing data migration tasks. New IT requests related to HR systems, or bug reports, can be automatically triaged by system or severity. They are then routed to the joint HR-IT project team or the responsible IT support person. You can also set up automated replies to update HR users on system status. OneDesk ensures your HR technology projects are delivered successfully. This improves HR service delivery.
Support HR Systems with IT Projects
IT teams supporting HR, setting up and keeping HR tech running is vital for modern people management. OneDesk helps you manage IT projects just for HR systems, like HRIS or payroll software. Its robust features include tools for planning system upgrades, tracking setup tasks, and managing data moves securely. The versatility of our platform lets you handle various HR tech projects with precision. With OneDesk's unique scalability, your IT support for HR can change as new tech and needs come up.
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