OneDesk for IT Admin Work Management
How does OneDesk help my Admin team?
Keep Your IT Department Organized and Running Well
Manage Department Admin Needs and Office Support Tickets
IT admin handles procurement requests, meeting coordination, and vendor communication. Track these tasks as tickets in OneDesk via email or forms. Organize tickets by type (hardware order, meeting request) using custom views. Track completion times with internal SLAs. Report on IT admin workload.
User Portal for Submitting Administrative IT Needs
Manage IT administrative tasks like hardware/software procurement, license tracking, or vendor management. Use subtasks for getting quotes, obtaining approvals, placing orders, and tracking renewals. Set dependencies linking approval to purchase order creation. Schedule license renewal deadlines.
Track IT Department Administrative Time
IT admin teams track time spent on procurement processes, vendor management, or IT asset tracking. Log hours against specific administrative tasks using OneDesk timesheets. Understand the time cost of IT administration. Improve efficiency in supporting the IT department.
Organize IT Department Administrative Support Tasks
Automate IT administrative tasks. Automatically route procurement requests for hardware/software based on department budget codes or approval limits. Send automated reminders for license renewals or warranty expirations. Triage internal IT admin requests.
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