OneDesk for IT HR HelpDesk
How does OneDesk help my HR team?
Manage IT Tickets for HR, User Communication, and HR System Service.
Reliable New Hire IT Setup & HR System Ticket Handling.
IT supports critical HR systems. OneDesk captures HR's requests for IT support via email or forms into prioritized tickets. Custom views allow IT to see all HR system issues easily. Set specific SLAs for supporting HRIS or payroll systems. Reporting tracks the stability of HR technology.
IT Portal for HR Users, Access Forms & HR System Knowledgebase.
IT needs clear requirements when supporting HR systems. HR staff can use the OneDesk portal to submit detailed requests for changes or support related to HRIS, payroll, etc. HR users can track the status of their IT requests. The knowledgebase (potentially shared) could document HR system processes and common IT solutions for HR users. Live chat allows HR users to get quick updates or clarifications from IT on their tickets.
Automate New Hire IT Setup Workflows, Access Routing & HR System Tasks.
Facilitate IT support for HR processes and systems using OneDesk automations. Build workflows for setting up IT access for new hires troubleshooting HRIS platform issues or managing permissions for HR applications. Automatically triage IT requests originating from HR perhaps based on the HR process involved onboarding offboarding or the system HRIS ATS. Route urgent issues impacting HR operations like payroll system access directly to the appropriate IT specialist. Use auto-replies providing standard instructions. It supports HR's technology needs.
Tailored IT Support for HR Processes.
Provide seamless IT support for HR processes and systems with OneDesk's tailored help desk. Its features manage new hire IT setup HRIS support access control for sensitive HR data ensuring smooth HR operations. The versatility allows prioritizing IT requests based on their impact on critical HR functions. Need reliable tech support for your HR team? OneDesk delivers. It scales to support the evolving technology needs of HR.
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