OneDesk for IT HR Professional Services Automation
How does OneDesk help my HR team?
IT HR: Resource Tech Projects & Track Consultant Time
Manage HR System Implementation Issues with IT Ticketing
IT teams supporting HR system projects, use OneDesk ticketing to track development tasks, bugs, and user feedback related to HRIS or payroll system rollouts. HR can submit issues via email or dedicated forms. Custom views like 'HRIS UAT Feedback' or 'Payroll System Glitches' help prioritize IT work. SLAs ensure critical HR system issues are resolved quickly. Reporting monitors bug fix rates.
HR Portal for Employees of Your IT Service Clients
If your IT company provides managed HR platforms or related tech services to your clients' HR departments, their employees need support. A portal can allow these end-users to access HR tech guides or submit tickets for issues with those HR systems your company supports. This ensures smooth operation of the HR technology you manage for client companies.
Manage Tech Talent Onboarding and Resource Planning.
IT departments work closely with HR to recruit, onboard, and manage tech talent. OneDesk's automations simplify these joint processes. Our platform allows you to set up workflows for onboarding new IT staff, managing technical skill assessments, or planning resource allocation for upcoming IT projects. Requests for new IT hires or training can be automatically triaged by skill requirement. They are then routed between IT managers and HR recruiters. You can also use automated replies for common questions during the tech onboarding process. OneDesk’s versatile automations help you build and manage your IT team effectively.
Organize HR Tasks within IT Companies
HR teams in IT companies, attracting and keeping tech talent in a fast-moving field is a unique challenge. OneDesk helps simplify your HR processes made for the tech industry. Its strong features make it easy to manage hiring for tech roles, track skill growth, and handle performance reviews for IT pros. The system's versatility lets you shape workflows for the specific culture and needs of your IT company. As your company grows, OneDesk’s unique scalability ensures your HR operations can support quick growth.
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