OneDesk for IT HR Work Management
How does OneDesk help my HR team?
Manage IT Team Onboarding, Training, and Performance
Organize IT Team Requests and Onboarding Task Tickets
IT manages HR requests for new hire setups, access changes, or HR system support. Track these employee lifecycle tasks as tickets in OneDesk, often automated from HRIS integration. Customize views to see onboarding vs. offboarding tickets. Track completion times against SLAs. Report on IT workload driven by HR processes.
IT Team Self-Service Portal for HR Information
Organize IT tasks supporting HR processes, primarily employee onboarding and offboarding. Use task templates with detailed subtasks for creating accounts, assigning permissions, and providing hardware. Set dependencies to ensure accounts are ready by the start date. Schedule equipment recovery tasks.
Monitor Time Spent on IT Team Tasks
IT tracks time spent fulfilling HR requests for employee onboarding/offboarding or supporting HR systems. Log hours against these specific tasks using OneDesk's timer or timesheets. Understand the IT workload generated by employee lifecycle events. Improve planning for these predictable tasks.
Manage Tasks for IT Team Onboarding and Training
Automate the IT side of employee lifecycle events. Use workflows triggered by HR to automatically assign and track tasks for account creation/deletion, permission changes, and hardware setup/recovery. Send automated status updates back to HR.
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