OneDesk for IT PMO Professional Services Automation
How does OneDesk help my PMO team?
IT PMO: Govern Tech Projects & Client Service Levels
Oversee All Tech Project Issues with PMO Ticketing
IT PMOs, OneDesk ticketing provides a portfolio-level view of all IT project issues, risks, and changes. Project managers escalate items visible in PMO dashboards like 'Critical Infrastructure Risks' or 'Overdue Project Milestones.' SLAs govern escalation processes. Comprehensive reporting gives leadership insight into IT project health and resource effectiveness.
IT Project Clients See Progress, Get Updates via Portal
For IT projects like software development or infrastructure upgrades, give clients a dedicated portal. Here, they can track project milestones, review progress reports, and access technical documentation. Ticket forms allow clients to submit project-related questions or change requests. This keeps IT projects aligned with client expectations and business goals.
Enhance IT Project Control and Reporting.
The IT PMO ensures technology projects are delivered successfully and align with business strategy. OneDesk's automations provide powerful governance tools. Our system lets you define workflows for IT project intake, resource planning, risk management, and automated progress reporting to stakeholders. New IT project proposals or change requests can be automatically triaged and routed to the PMO for prioritization and approval. You can also use automated replies to communicate key project updates. OneDesk’s versatile automations give your IT PMO better visibility. This ensures IT investments deliver maximum value.
Oversee IT Project Portfolio Effectively
IT PMO leaders, managing a list of tech projects to match business goals is a complex job. OneDesk gives your IT PMO powerful tools for effective oversight and control. Use its robust features for reports across projects, managing resources for special IT skills, and reducing risks for key system projects. Our platform’s versatility lets you set standard IT project rules while handling agile and traditional methods. With OneDesk's unique scalability, your PMO can manage a growing list of tech investments with clarity.
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