OneDesk for IT Sales HelpDesk

Aquire more support faster with better support for IT contracts; OneDesk's streamlined help desk provides quick responses to client inquiries and technical issues, turning leads into contracts and boosting revenue.
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How does OneDesk help my Sales team?

Manage Sales IT Tickets, Rep Communication, and Sales Tool Service Desk.

IT supports Sales teams with CRM access, mobile devices, and sales reporting tools. Providing quick tech support helps Sales stay productive. Use OneDesk to manage IT support requests from the Sales team. Track issues with CRM or sales enablement tools efficiently. Ensure the sales force has reliable technology to meet their targets.

Efficient Sales CRM & Demo Support Request Ticket Handling.​

IT supports Sales tools like CRM. OneDesk captures Sales team's IT requests via email or forms as tickets. Custom views help prioritize issues impacting sales productivity (e.g., CRM access). Set SLAs for supporting critical sales tools. Reporting tracks tech support volume for the Sales team.

Sales Tech Support Portal, Request Forms & CRM/Sales Tool Knowledgebase.​

Sales teams needing help with CRM or other sales tools require quick IT responses. The OneDesk portal allows salespeople to submit tickets for issues hindering their productivity, like CRM access problems. Sales reps can track their ticket status on the go. The knowledgebase provides guides for using sales tools and troubleshooting common mobile device issues. Live chat gives Sales immediate help for urgent tech problems before client calls.

Automate Sales IT Request Routing, CRM Support Workflows & Rep Updates.​

Enable Sales teams with responsive IT support using OneDesk automations. Create workflows for troubleshooting CRM access issues setting up demo environments or supporting mobile devices for field sales reps. Automatically triage Sales IT requests based on urgency impact on sales activity or the specific tool CRM sales analytics. Route critical issues preventing sales quotes or order entry directly to the priority support queue. Use auto-replies with quick tips for common sales tech problems. It helps keep Sales productive.

Responsive IT Support for Sales Teams.​

Enable Sales teams with responsive IT support using OneDesk's efficient help desk. Its features manage CRM issues demo environment setup mobile device support ensuring sales reps stay productive. The versatility allows prioritizing requests based on impact on sales activities or deal closures. Need fast IT help for your sales force? OneDesk delivers quick resolution. It scales easily to support growing distributed sales teams.

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