OneDesk for IT Support Professional Services Automation
How does OneDesk help my Support team?
Provide Top IT Support & Bill for Client Services
Boost User Satisfaction with Smarter IT Support Ticketing
IT Helpdesk/Support teams, OneDesk is your complete ticketing solution. Capture user issues from email, chat, phone (via forms), or self-service portals. Use custom views for 'Password Resets,' 'Software Installation,' or 'Network Connectivity.' Define SLAs for different priority levels. Build a knowledge base from resolved tickets to empower users and speed up future resolutions. Reporting tracks agent performance and common user problems.
Boost IT Client Satisfaction with Portal and Knowledgebase
Equip your IT support team to deliver exceptional service. A client portal allows users to log support tickets 24/7 through detailed forms, ensuring all issues are captured and prioritized. Your team can build an extensive knowledgebase with solutions to common tech problems, empowering clients to find answers fast. Live chat connects clients directly with support engineers for immediate assistance when needed.
Improve Helpdesk Efficiency with Automated Support.
IT Support and Helpdesk teams aim for rapid resolution of user issues. OneDesk's automations are key to achieving this. Our platform lets you create workflows for managing all types of support tickets, from password resets to application errors. New tickets can be automatically triaged by issue category, user department, or urgency. They are then routed to the appropriate support agent or queue. You can also use automated replies to acknowledge tickets, provide links to self-help guides, or update users on resolution progress. OneDesk’s versatile automations reduce manual effort. This allows your support team to solve more problems faster.
Deliver Better IT Support Services
IT support teams, giving timely and effective help to users is what keeps businesses running. OneDesk is made to help you deliver better IT support services, whether inside or outside your company. Its robust features include a full ticketing system, a knowledge base for self-help, SLA management, and tools for remote support. The platform's versatility fits different support levels and channels. As your user base grows, OneDesk’s unique scalability ensures your IT support can handle more tickets without losing quality.
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