OneDesk for IT Support Project Management
How does OneDesk help my Support team?
Manage IT Support Projects and Tickets Seamlessly
Manage IT Support Tickets and Tasks Seamlessly
Manage the IT help desk and technical support requests. OneDesk is ideal for tracking tickets, assigning technicians, and managing SLAs. Break down complex support issues into subtasks for diagnosis and resolution. Set dependencies if escalation to specialized teams is needed. Smart scheduling helps allocate support engineers effectively.
Track Time Spent Resolving IT Support Tickets Easily
Log time accurately for resolving user support tickets, managing service level agreements (SLAs), and documenting solutions. Use OneDesk's timer for active support sessions. Timesheets are crucial for analyzing support costs, agent productivity, and identifying common issues.
Automate IT Support Responses for Common Issues
Optimize IT help desk operations. OneDesk automations can assign support tickets based on user department, issue type, or agent availability. Set up workflows for escalating tickets that breach SLA targets. Automatically send satisfaction surveys after tickets are closed.
Manage IT Support Projects Seamlessly
Manage projects aimed at improving IT support services. OneDesk's robust system helps track initiatives for implementing new help desk software, developing knowledge bases, or improving SLA performance. Its versatile tools handle diverse IT support enhancement projects. Scalability supports growing user bases and service demands.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
