OneDesk for Legal IT HelpDesk
How does OneDesk help my IT team?
Manage Legal Tech Tickets, User Communication, and E-Discovery Support Service.
Reliable Legal Tech & E-Discovery Platform Ticket Support.
Legal requires specific IT support (e-discovery tools). OneDesk captures Legal's IT requests via secure forms or email as tickets. Custom views help IT manage requests for litigation support or secure data access. Set specific SLAs for supporting Legal technology needs. Reporting tracks IT support provided to Legal.
Legal Tech User Portal, Support Forms & E-Discovery Tool Knowledgebase.
Legal teams needing specific IT support (e.g., document management systems, e-discovery tools) require a dedicated channel. The OneDesk portal allows Legal staff to submit secure IT tickets for their specialized software or hardware needs. Legal users track ticket status easily. The knowledgebase offers user guides for legal software and IT security policies relevant to Legal. Secure live chat provides quick IT help for issues impacting legal work.
Automate Legal Tech Ticket Routing, E-Discovery Workflows & Access Provisioning.
Streamline IT support specifically for the Legal department and legal tech using OneDesk automations. Set up workflows for troubleshooting e-discovery platforms case management software issues or secure document sharing access. Automatically triage IT requests from Legal based on the application e-discovery CMS or urgency matter deadline. Route critical system outages impacting case work or court filings directly to dedicated IT support. Use auto-replies with links to legal tech user guides or security protocols. It ensures reliable legal technology.
Secure, Reliable IT Support for Legal.
Provide specialized secure IT support for Legal teams and their technology using OneDesk. Its robust features manage e-discovery platforms case management software and secure communication tools ensuring reliability and confidentiality. The versatility allows prioritizing IT issues based on case deadlines or court filings. Need dependable IT for critical legal work? OneDesk ensures it. It scales to support the specific tech needs of legal professionals.
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