OneDesk for Legal IT Professional Services Automation
How does OneDesk help my IT team?
Legal IT: Secure Client Data & Manage Case Systems
Securely Track E-Discovery & Case System IT Tickets
Legal IT teams, manage support for case management software, e-discovery platforms, and secure document systems with OneDesk ticketing. Lawyers and paralegals can submit issues via secure channels. Custom views like 'E-Discovery Platform Issue' or 'Case File Access Problem' ensure correct routing. Strict SLAs are crucial for time-sensitive legal tech. Reporting provides audit trails for support.
Reliable IT Support for Your Legal Practice Clients
If your legal firm provides clients access to secure document portals or other legal tech platforms, offer them IT support. A dedicated portal allows clients to report issues with accessing these platforms using clear ticket forms. Live chat can assist with urgent access problems. A knowledgebase can guide them on using your firm's client-facing technology securely.
Streamline IT Support for Legal Firm Operations.
IT support in Legal firms must prioritize security and reliability for case management systems and e-discovery tools. OneDesk's automations optimize this. Our versatile platform lets you build workflows for IT support requests, from secure remote access issues to software updates for legal applications. New IT tickets from attorneys or staff can be automatically triaged by urgency or system impact. They are then routed to the IT specialist who can provide secure and prompt assistance. You can also set up automated replies to acknowledge issues and provide resolution updates. OneDesk ensures your legal tech runs smoothly. This is critical for efficient case handling.
Support IT Needs for Legal Teams
IT specialists supporting law firms, keeping systems secure and reliable for case management and e-discovery is vital. OneDesk helps you manage IT projects and support requests efficiently. Its robust features include tools for managing legal software rollouts, tracking cybersecurity for sensitive client data, and ensuring systems are up during key times. The versatility of our platform lets you handle the unique IT needs of a modern law practice. With OneDesk's unique scalability, your IT support can change as your firm's tech needs evolve.
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