OneDesk for Legal IT Work Management
How does OneDesk help my IT team?
Support Legal Tech, E-Discovery, and Firm Systems
Resolve Legal Software Issues with Dedicated IT Tickets
Legal needs IT support for e-discovery tools, case management systems, or secure communication. Submit and track these IT requests as tickets within OneDesk. Use custom views to monitor the status of legal tech tickets. Track IT resolution times using cross-departmental SLAs. Report on legal system issues.
Client Portal for Secure Tech Support Requests
Manage legal requests for IT support, such as setting up secure data rooms, supporting e-discovery efforts, or managing legal software. Use subtasks for different phases of data collection or system configuration. Set dependencies based on case timelines. Schedule IT tasks supporting legal deadlines.
Track IT Support Time for Legal Tech
Legal teams track time spent working with IT on e-discovery, legal tech implementations, or cybersecurity matters. Log hours against these collaborative tasks using OneDesk timesheets. Understand the time investment required for legal technology support and initiatives.
Assign Tasks for Legal Tech and E-Discovery Support
Automate the Legal-IT interface. Set up workflows for requesting e-discovery support or implementing legal holds, automatically assigning tasks to relevant IT personnel. Trigger notifications upon completion of IT tasks for legal. Ensure secure handling protocols.
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