OneDesk for Legal Legal HelpDesk
How does OneDesk help my Legal team?
Centralize Internal Legal Tickets, Counsel Communication, and Knowledge Service Management.
Confidential Internal Legal Review & Consultation Ticket System.
Legal departments manage internal service requests. OneDesk acts as the central ticketing system, capturing requests for contract reviews or advice via email or portal forms. Use custom views to assign matters based on legal specialty. Implement SLAs for review turnaround times. Reporting helps manage workload and track service delivery.
Internal Counsel Portal, Consultation Forms & Legal Precedent Knowledgebase.
When Legal acts as an internal service provider, other business units are its 'customers'. OneDesk provides a portal where employees from other departments can submit requests for legal services (contract review, advice). Users track their request status online. The knowledgebase explains the process for requesting legal help, provides standard templates (like NDAs), and outlines typical review timelines. Live chat helps users understand how to submit their legal requests correctly.
Automate Internal Legal Review Routing, Consultation Workflows & Knowledge Updates.
Handle internal Legal team requests escalations and knowledge sharing using OneDesk automations. Create workflows for peer review of legal documents managing internal consultations between practice areas or tracking CLE compliance. Automatically triage internal legal tickets based on practice area corporate litigation IP or complexity. Route requests for specialist advice or urgent second opinions directly to senior counsel or subject matter experts. Use auto-replies for internal process confirmations. It keeps the legal team coordinated and informed.
Improved Internal Legal Collaboration & Knowledge.
Facilitate internal collaboration and knowledge management within the Legal department using OneDesk. Its features support peer reviews internal consultations practice group coordination and CLE tracking effectively. The platform's versatility allows secure sharing of expertise and precedents enhancing team performance. Need a better way to manage internal legal workflows? OneDesk provides structure. It scales to support growing complex legal teams.
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