OneDesk for Legal Operations Professional Services Automation
How does OneDesk help my Operations team?
Optimize Law Firm Operations & Client Service Delivery
Streamline Legal Ops & Vendor Issues with Ticketing
Legal Operations teams, use OneDesk ticketing to track issues with legal tech vendors, manage process improvement suggestions, or handle requests for new efficiency tools. Capture these from across the firm via email or forms. Custom views like 'Legal Tech Vendor Performance' or 'Process Optimization Ideas' drive improvements. SLAs manage vendor response times. Reporting highlights areas for operational enhancement.
Streamline Legal Service Delivery with Client Info Portal
For legal teams focused on operational efficiency, a client portal helps manage client interactions. Clients can securely upload necessary documents, track the status of their matters (where appropriate), and receive automated updates. Ticket forms can structure client inquiries, ensuring they are routed correctly within your law firm. This improves overall service delivery.
Optimize Legal Service Delivery with Automation.
Legal Operations teams focus on making legal service delivery more efficient and cost-effective. OneDesk's professional services automations are a key tool. Our versatile platform helps you create custom workflows for standardizing legal processes, managing vendor relationships (e.g., court reporters), or tracking key performance indicators for the legal department. New operational requests or process improvement suggestions can be automatically triaged. They are then routed to the operations manager for evaluation. You can also set up automated replies for status updates on operational projects. OneDesk helps streamline your legal operations. This improves overall firm or department performance.
Improve Legal Operations and Workflows
Legal operations managers or managing partners, making the firm more efficient and improving client service is key. OneDesk gives you tools to boost your legal operational workflows and track performance. Its robust features allow for standardizing how new cases are handled, managing resource assignment among legal staff, and watching key numbers for firm productivity. The versatility of OneDesk means it can fit the unique operational needs of different practice areas. As your firm grows, its unique scalability ensures your operational capacity can expand efficiently, improving profits.
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