OneDesk for Legal Support Professional Services Automation
How does OneDesk help my Support team?
Support Legal Clients & Manage Service Request Tracking
Provide Efficient Client & Firm Support with Ticketing
Legal Support staff, OneDesk ticketing helps manage client administrative inquiries (non-legal advice) or internal support requests from lawyers. Capture via email or phone logs. Custom views like 'Client Document Request' or 'Lawyer IT Support' organize tasks. SLAs ensure prompt assistance. Reporting tracks support volumes and common requests, improving firm efficiency.
Resolve Legal Client Inquiries Efficiently via Our Portal
Enable your legal support staff to manage client communications effectively. A secure client portal allows clients to submit non-urgent inquiries or document requests via specific ticket forms, ensuring they are logged and addressed. A knowledgebase can provide answers to common questions about legal processes or firm procedures. This frees up attorneys while keeping clients supported.
Provide Better Client Communication with Automation.
Maintaining clear and consistent client communication is vital for Legal practices. OneDesk's automations help you excel at this. Our platform lets you create workflows for providing clients with regular case updates, sharing documents securely, or managing client questions. New inquiries from existing clients can be automatically triaged by case. They are then routed to the assigned attorney or paralegal. You can also use automated replies to acknowledge client messages and set expectations for a detailed response. OneDesk’s versatile automations ensure clients feel informed and supported. This strengthens client relationships.
Provide Excellent Support for Legal Clients
Client support staff or paralegals in law firms, making sure clients are informed and supported is crucial for happiness. OneDesk helps you give outstanding support and manage client communications professionally. Its robust features include tools for securely sharing case updates, managing client questions, and ensuring timely replies. The platform’s versatility lets you set up communication for different case types and client preferences. As your firm grows, OneDesk's unique scalability ensures your client support stays top-tier.
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