OneDesk for Logistics IT HelpDesk
How does OneDesk help my IT team?
Manage Logistics IT Tickets, User Communication, and Supply Chain Tech Service.
Reliable Logistics System & Device Support Ticket Tracking 24/7.
Logistics IT supports critical tracking and WMS systems. OneDesk captures support requests impacting shipments via portal, email, or phone logs into prioritized tickets. Create custom views for urgent WMS issues or connectivity problems. Use strict SLAs for issues halting logistics flow. Reporting tracks system uptime and support needs.
Logistics Tech Portal, Support Forms & WMS/TMS System Knowledgebase.
Drivers, warehouse staff using scanners, and office teams rely on logistics IT systems. The OneDesk portal allows users to submit tickets for issues with tracking software, WMS problems, or device connectivity. Users can check ticket status easily. The knowledgebase offers troubleshooting guides for common issues with scanners, onboard computers, or logistics software. Live chat provides immediate help for tech problems disrupting shipment processing or tracking.
Automate Logistics IT Ticket Routing, Critical System Workflows & Device Alerts.
Provide reliable IT support for logistics operations and technology using OneDesk automations. Set up workflows for troubleshooting warehouse management systems WMS transportation management systems TMS handheld scanner issues or GPS tracking device problems. Automatically triage IT tickets based on system criticality WMS TMS impact on operations or location. Route urgent system outages disrupting shipping or warehouse operations directly to the dedicated logistics IT support team. Use auto-replies with quick fixes for common device issues. It keeps logistics tech running 24/7.
Reliable IT Support for Logistics Operations.
Ensure 24/7 reliability for logistics technology with OneDesk's robust IT help desk. Its features manage support for WMS TMS handheld scanners GPS tracking and EDI connections minimizing operational disruptions. The versatility allows prioritizing issues based on impact on shipments or warehouse operations. Need high-availability IT support for critical logistics systems? OneDesk is built for it. It scales effortlessly supporting complex global supply chain technology.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
