OneDesk for Logistics Operations Professional Services Automation
How does OneDesk help my Operations team?
Smooth Logistics Projects & Client Service Management
Log Shipment Delays & Route Issues with Ops Ticketing
Logistics Operations teams, OneDesk ticketing is your live feed for shipment exceptions, vehicle breakdowns, or warehouse bottlenecks. Capture issues from drivers (via mobile app), customer service emails, or automated tracking alerts. Create custom views like 'Delayed Critical Shipment' or 'Warehouse Capacity Alert.' SLAs drive rapid resolution to keep the supply chain moving. Reporting identifies recurring operational issues.
Client Portal for Shipment Tracking & Logistics Support
Empower your logistics clients with a comprehensive portal for real-time shipment tracking, viewing delivery ETAs, and accessing proof of delivery. They can submit operational inquiries or report shipment issues directly using specific ticket forms. Live chat offers instant support for urgent tracking questions or delivery problems. A knowledgebase can explain shipping terms or customs procedures. This provides unparalleled visibility and control for your clients.
Optimize Shipment Tracking and Delivery Workflows.
Logistics Operations teams live and breathe by efficient shipment tracking and on-time delivery. OneDesk's professional services automations are built for this. Our versatile platform helps you create custom workflows for managing the entire shipment lifecycle, from pickup scheduling and in-transit monitoring to proof-of-delivery confirmation. Alerts for shipment delays or exceptions can be automatically triaged. They are then routed to dispatchers or operations managers for immediate attention. You can also set up automated replies to provide clients with real-time tracking information. OneDesk streamlines your core logistics operations. This ensures reliability and customer satisfaction.
Streamline Your Logistics Operations Now
Logistics operations managers, making routes better, warehouse work smoother, and deliveries on time is your daily mission. OneDesk gives you tools to simplify your operational work and track performance in real-time. Its robust features let you plan shipment schedules, manage resources like trucks and warehouse staff, and watch key numbers for delivery success. The versatility of OneDesk means it can fit the unique operational needs of different freight types and service levels. As your shipment volume grows, its unique scalability ensures your operational capacity can expand efficiently.
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