OneDesk for Logistics Operations Work Management
How does OneDesk help my Operations team?
Streamline Your Entire Supply Chain and Delivery Process
Handle Shipment Issues and Dispatch Request Tickets
Logistics operations deal with shipment exceptions, tracking issues, and dispatch problems. Use OneDesk tickets to log and manage these operational issues, captured via email, phone logs, or system alerts. Create custom views for urgent 'shipment at risk' tickets. Track resolution times against customer delivery SLAs. Report on common operational exceptions.
Customers Track Shipments Easily via Online Portal
Manage core logistics operations tasks like load planning, dispatching trucks, tracking shipments, and resolving exceptions. Break down complex international shipments into subtasks for each leg/mode. Use dependencies linking customs clearance to final delivery scheduling. Schedule driver routes or warehouse shifts.
Monitor Time Spent on Shipment Tasks
Logistics operations teams track time spent on load planning, dispatch, exception management, or warehouse activities. Use OneDesk timesheets to log hours against operational tasks or specific shipments/orders. Understand labor costs and efficiency in core operations. Identify areas for improvement.
Track Tasks for Shipments, Dispatch, and Delivery
Automate core logistics operations using OneDesk. Automatically assign dispatch tasks based on driver availability or route optimization outputs (via integration). Trigger notifications for shipment delays or exceptions. Route urgent issues like tracking failures for immediate attention.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
