OneDesk for Logistics Support HelpDesk
How does OneDesk help my Support team?
Unified Logistics Support Tickets, Customer Communication, and Supply Chain Service Hub.
Unified Logistics Customer Inquiry & Shipment Ticket System.
Logistics Support assists clients with tracking and claims. OneDesk logs customer calls, emails, or portal requests about shipments into tickets. Use custom views to organize tickets by client or issue type (tracking, damage claim). Track resolution times against SLAs. Reporting identifies common service issues or delays.
Unified Logistics Customer Portal, Shipment Forms & Supply Chain Knowledgebase.
Customers needing help with shipment tracking, claims, or service issues require responsive support. The OneDesk customer portal allows clients to submit support tickets and monitor their progress 24/7. A comprehensive knowledgebase provides self-service answers for common questions about tracking, customs, or claims. Live chat offers immediate assistance for urgent shipment inquiries or problems. This improves customer satisfaction in a time-sensitive industry.
Automate Logistics Ticket Triage, Team Routing & Customer Update Workflows.
Provide comprehensive customer and internal support for logistics services using OneDesk automations. Build versatile workflows to handle diverse inquiries from shipment tracing and billing questions to customs help and technical support for customer portals. Automatically triage incoming tickets based on keywords customer ID service type or urgency. Route inquiries automatically to the correct team Customer Service Billing Operations IT. Send automated confirmations tracking updates and resolution notifications. OneDesk centralizes and streamlines complex logistics support.
Unified Logistics Customer & Shipment Support.
Provide comprehensive customer and internal support with OneDesk's versatile centralized help desk. Its robust features handle inquiries from shipment tracing and billing to customs help and technical support for customer portals all in one place. The platform's flexibility allows intelligent routing to specialized teams ensuring expert support. Need a scalable reliable system for all logistics support needs? OneDesk is the complete solution. It streamlines complex logistics service delivery.
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