OneDesk for Manufacturing Engineering Professional Services Automation

How does OneDesk help my Engineering team?

Deliver Manufacturing Engineering Services & Bill Clients
Resolve Design Flaws & Production Issues with Eng Tickets
Manufacturing Engineering teams, use OneDesk ticketing to track design change requests, product defects found in testing, or production line improvement suggestions. Capture from shop floor feedback forms, email, or QA reports. Custom views like 'Critical Design Flaw' or 'Process Bottleneck Report' help prioritize. SLAs ensure rapid engineering response. Reporting identifies recurring design or production issues.


Clients Access Tech Specs, Track Manufacturing Project Updates
Provide your manufacturing clients a portal to access technical specifications, engineering drawings, and track the progress of their custom manufacturing projects. They can submit technical queries or engineering change requests using detailed ticket forms. Live chat allows for quick clarifications on specifications directly with your engineering team. This ensures precision and collaboration in complex manufacturing.
Automate Product Design and Engineering Changes.
Manufacturing Engineering teams constantly work on product design, improvements, and managing engineering change orders (ECOs). OneDesk's automations streamline these vital processes. Our platform lets you build custom workflows for new product development stages or for the ECO review and approval process, ensuring all stakeholders are involved. New design ideas or change requests can be automatically triaged by product line or impact. They are then routed to the relevant design engineer or review board. You can also use automated replies to update teams on design progress or ECO status. OneDesk’s versatile automations help accelerate innovation. This keeps your manufacturing competitive.


Coordinate Engineering for Manufacturing Projects
Manufacturing engineering teams, aligning designs with production capabilities is essential. OneDesk helps you manage engineering change orders, new product introductions, and process improvements smoothly. Its robust features allow for detailed BOM management, tracking design iterations, and collaborating effectively with production floor teams. The platform's versatility supports various manufacturing environments, from discrete to process manufacturing. As your product lines and complexity increase, OneDesk’s unique scalability ensures your engineering workflows remain efficient and controlled.
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