OneDesk for Manufacturing Product Professional Services Automation
How does OneDesk help my Product team?
Offer Product-Attached Services & Manage Client Projects
Capture Product Defects & Enhancements with Mfg Tickets
Manufacturing Product Management, use OneDesk ticketing to capture product defect reports from QA or customers (via support), and to log enhancement requests from sales or engineering. Centralize these via email, forms, or integrations. Custom views like 'Product A - Critical Bugs' or 'Feature Request Backlog' organize product development. SLAs prioritize fixes. Reporting tracks defect trends and popular requests.
Gather Client Input on Custom Manufactured Product Designs
When developing custom manufactured products or prototypes for clients, use a portal to share designs and gather crucial feedback. Clients can submit their input, suggest modifications, or report issues using dedicated ticket forms. Live chat enables real-time discussions on product specifications or design iterations. This collaborative approach ensures the final product meets exact client needs.
Automate Product Lifecycle Management Workflows.
Product teams in Manufacturing manage the entire lifecycle of products, from concept to end-of-life. OneDesk's automations streamline Product Lifecycle Management (PLM). Our platform helps you create workflows for new product ideation, managing bills of materials (BOMs), coordinating engineering changes, and planning product phase-outs. Feedback on existing products or ideas for new ones can be automatically triaged. They are then routed to product managers for evaluation. You can also use automated replies to keep stakeholders informed about product development stages. OneDesk’s versatile automations support effective PLM. This ensures your product portfolio remains competitive.
Manage Product Development in Manufacturing
Product development teams in manufacturing, taking ideas from concept through design, prototyping, and into mass production needs tight coordination. OneDesk helps you manage this entire lifecycle. Its robust features support stage-gate processes, BOM development, supplier collaboration for new components, and tracking pilot run feedback. The platform's versatility allows you to manage multiple product development streams simultaneously. As your company innovates and launches more products, OneDesk's unique scalability ensures your R&D and product teams can manage the growing complexity.
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