OneDesk for Manufacturing Product Work Management
How does OneDesk help my Product team?
Manage the Product Lifecycle from Concept to Production
Capture Product Defect Reports and Feature Request Tickets
Manufacturing product teams receive feedback or change requests related to existing products. Capture these as tickets in OneDesk via email or forms. Organize feedback by product line or customer using custom views. Track response times to inquiries using SLAs. Report on product feedback trends.
Collect Customer Feedback via Portal Forms
Manage the product lifecycle tasks for manufactured goods, from ideation and prototyping to managing engineering change orders (ECOs). Break down ECOs into subtasks for design change, documentation update, and implementation planning. Set dependencies ensuring approvals before changes are made.
Log Time Across the Product Lifecycle
Manufacturing product management teams track time spent on managing the product lifecycle, defining new product requirements, or coordinating engineering change orders (ECOs). Log hours against product tasks using OneDesk timesheets. Understand the effort involved in managing different product lines.
Track Tasks Throughout the Product Lifecycle
Streamline product lifecycle management tasks. Automatically route ECO requests through review and approval workflows. Assign tasks for updating product documentation based on approved changes. Trigger notifications related to phase-out or end-of-life schedules.
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