OneDesk for Marketing IT Professional Services Automation
How does OneDesk help my IT team?
Marketing IT: Support Agency Tools & Client Project Data
Resolve Martech Platform & Website Issues with IT Tickets
Marketing teams, when your martech stack (CRM, automation, analytics) has issues, or you need website fixes, log these as tickets for IT in OneDesk. Submit via email or a dedicated form. Custom views like 'Urgent Website Down' or 'CRM Sync Error' ensure IT sees priorities. SLAs govern IT response times for critical marketing systems. Reporting tracks martech reliability.
Tech Support for Marketing Tools Used by Clients
If your marketing agency provides clients access to specific analytics dashboards, reporting tools, or campaign management platforms, offer them dedicated IT support. A client portal allows them to report technical issues with these tools using clear ticket forms. Live chat can assist with urgent access or data problems. A knowledgebase can offer user guides for your client-facing marketing tech.
Streamline MarTech Stack Management and Support.
Marketing teams rely heavily on a complex MarTech stack. IT support is crucial for its smooth operation. OneDesk's automations help manage MarTech support and projects. Our versatile platform lets you build workflows for IT requests related to marketing automation platforms, CRM integrations, or analytics tools. New IT support tickets from the marketing team can be automatically triaged by system or urgency. They are then routed to the IT specialist familiar with MarTech. You can also set up automated replies to acknowledge issues and provide updates. OneDesk ensures your MarTech empowers your marketing efforts. This maximizes campaign effectiveness.
Support IT Needs of Marketing Departments
IT specialists supporting marketing, ensuring martech stacks, analytics platforms, and collaboration tools are working perfectly is vital. OneDesk helps you manage IT projects and support requests specifically for marketing. Its robust features include tools for planning martech integrations, tracking issues with campaign management software, and managing data security for customer information. The versatility of our platform allows you to handle the diverse tech needs of a modern marketing team. With OneDesk's unique scalability, your IT support can adapt as marketing technology evolves.
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