OneDesk for Marketing IT Work Management
How does OneDesk help my IT team?
Support Marketing Technology (MarTech) Stack and Tools
Resolve MarTech Tool Issues with Dedicated IT Tickets
Marketing relies on IT for website support, MarTech tool issues, and data requests. Submit and track these IT requests as tickets within OneDesk via email or portal. Use custom views to monitor the status of critical website or campaign tool tickets. Track IT resolution times using cross-departmental SLAs. Report on MarTech system issues.
User Portal for Submitting MarTech Support Requests
Manage marketing requests for IT support, treating website updates or MarTech integrations as tasks. Break down tool implementations into subtasks for configuration, testing, and training. Use dependencies linking successful testing to launch. Schedule tasks based on campaign timelines.
Track IT Support Time for MarTech Tools
Marketing tracks time spent managing IT requests or collaborating on MarTech projects. Log hours associated with IT liaison or project management tasks using OneDesk timesheets. Provide visibility into marketing time dependent on IT deliverables.
Organize Support Tasks for Marketing Technology Stack
Automate the Marketing-IT interface. Set up workflows where marketing requests for website changes automatically create IT tickets and track status. Trigger notifications back to marketing upon deployment. Automate MarTech access requests.
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