OneDesk for Marketing Support Professional Services Automation
How does OneDesk help my Support team?
Support Marketing Clients & Track Campaign Service Needs
Handle Campaign Feedback & Platform Support via Ticketing
Marketing teams that also handle customer feedback or support for marketing-run programs (like loyalty clubs), use OneDesk ticketing. Capture inquiries from campaign landing page forms or dedicated emails. Custom views like 'Loyalty Program Query' or 'Website Feedback' organize responses. SLAs ensure timely customer communication. Reporting tracks common feedback themes.
Quick Support for Marketing Client Questions & Tech Issues
Enable your support team to quickly address marketing client questions about campaigns, reports, or the tools they use. A client portal allows them to submit support tickets through forms designed for marketing inquiries. Your team can build a knowledgebase with FAQs about marketing terms, platform usage, or campaign best practices. Live chat offers instant help for urgent client needs.
Enhance Client Reporting with Automated Insights.
Providing insightful client support and performance reporting is crucial for Marketing agencies and teams. OneDesk's automations make this more efficient. Our platform lets you create workflows for managing client inquiries about campaign performance or for scheduling and generating regular client reports. New support requests from clients can be automatically triaged by client account or campaign. They are then routed to the account manager or analyst best able to assist. You can also use automated replies to acknowledge client questions or notify them when reports are ready. OneDesk’s versatile automations improve client communication. This strengthens relationships and demonstrates value.
Support Marketing Operations and Tools
Marketing operations or support teams, you are the backbone that keeps the marketing engine running smoothly. OneDesk helps you manage requests for marketing tools, data, or campaign support efficiently. Its robust features include managing access to martech platforms, tracking data requests for campaign analysis, and resolving issues with marketing systems. The platform’s versatility adapts to various operational support needs within a marketing department. As your marketing tech stack and team grow, OneDesk's unique scalability ensures your operations support can keep pace.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
