OneDesk for Media IT Professional Services Automation
How does OneDesk help my IT team?
Media IT: Manage Assets & Support Client Project Tech
Support Broadcast & Digital Platform Issues with IT Tickets
Media IT teams, OneDesk ticketing is vital for supporting broadcast automation, content management systems (CMS), and digital streaming platforms. Capture issues from system alerts or user reports via email/forms. Custom views like 'On-Air System Critical' or 'Website Streaming Problem' prioritize support. SLAs are essential for maintaining uptime. Reporting tracks system performance and IT response.
Tech Support for Media Platforms Used by Clients
If your media clients use specific platforms you provide for asset management, review and approval, or content delivery, offer them dedicated IT support. A client portal allows them to report technical issues with these platforms using clear ticket forms. Live chat can assist with urgent access or functionality problems. A knowledgebase can offer user guides for your client-facing media technology.
Optimize IT Infrastructure for Media Workflows.
IT in Media supports demanding workflows with large file transfers, specialized software, and high-availability systems. OneDesk's automations optimize this IT support. Our versatile platform lets you build workflows for IT requests related to editing suites, broadcast systems, or content delivery networks. New IT support tickets from production teams can be automatically triaged by urgency or system impact. They are then routed to the IT engineer with the relevant expertise. You can also set up automated replies to acknowledge issues and provide updates on resolution. OneDesk ensures your media IT infrastructure is robust. This is critical for uninterrupted content creation and distribution.
Support IT Systems for Media Houses
IT specialists in media, ensuring broadcast systems, editing suites, and digital asset management (DAM) platforms are reliable is critical. OneDesk helps you manage IT projects and support for your media technology infrastructure. Its robust features include tools for planning upgrades to production workflows, tracking issues with specialized media software, and managing large media file storage solutions. The versatility of our platform allows you to handle the specific IT needs of a modern media organization. With OneDesk's unique scalability, your IT support can adapt as media technology and distribution channels evolve.
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