OneDesk for Media Product Professional Services Automation
How does OneDesk help my Product team?
Deliver Media Service Packages & Manage Client Work
Capture New Show Ideas & Content Feedback with Tickets
Media Product teams (e.g., developing new show concepts or digital features), use OneDesk ticketing to capture audience feedback from social media integrations, pilot program forms, or internal brainstorming emails. Custom views like 'New Show Pitch' or 'App Feature Request' organize ideas. SLAs can prioritize analysis of trending feedback. Reporting tracks popular concepts or feature demands.
Gather Client Feedback on Media Projects via Your Portal
When developing specific media content or formats for clients (e.g., a new podcast series, a branded video style), use a portal to share concepts and gather crucial feedback. Clients can submit their input, suggest creative changes, or report issues using dedicated ticket forms. Live chat enables real-time discussions on creative direction or content elements. This collaborative approach ensures the final media product resonates with the client's audience.
Automate Content Lifecycle from Creation to Distribution.
Product teams in Media oversee the lifecycle of content, from initial concept and development through to distribution and monetization. OneDesk's automations streamline this entire process. Our platform helps you create workflows for new show pitches, managing production milestones, coordinating cross-platform releases, and analyzing content performance. Ideas for new content or feedback on existing programming can be automatically triaged. They are then routed to product managers or content strategists. You can also use automated replies to keep creative teams and executives informed about content development stages. OneDesk’s versatile automations support effective content strategy. This maximizes the value of your media portfolio.
Manage Media Product Development Cycles
Teams developing new media products, like streaming apps, digital publications, or interactive experiences, OneDesk helps. It guides your innovative ideas from concept to launch. Its robust features support agile development for digital products, tracking content creation for new platforms, and managing user feedback for iterative improvements. The platform's versatility allows you to manage different types of media product development. As your digital offerings expand, OneDesk's unique scalability ensures you can manage growth and feature enhancements smoothly.
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