OneDesk for professional services Engineering Work Management
How does OneDesk help my Engineering team?
Coordinate Client Engineering Projects and Task Tracking
Handle Client Technical Questions and Project Tickets
Consulting engineers receive technical queries or task assignments for client projects. Use OneDesk tickets to track billable work items assigned via email or project leads. Customize views to see tasks by client project or deadline. Track time spent on tickets for billing reports (linked to time tracking). Monitor progress against project SLAs.
Client Portal for Technical Project Q&A and Files
Structure client engineering consulting projects using tasks for phases (assessment, design, implementation) and subtasks for specific technical activities. Use dependencies to map the project workflow accurately. Schedule tasks based on client timelines and resource availability, tracking billable time.
Record Billable Engineering Time Accurately
Consulting engineers must track all billable time spent on client projects. Use OneDesk's timer while working on technical tasks or fill out detailed timesheets daily/weekly. Ensure every billable minute is captured accurately for invoicing. Analyze time spent per project phase.
Track Tasks for Client Engineering Projects Clearly
Automate engineering consulting workflows. Automatically assign technical tasks within a project based on skillset or phase. Set up workflows for peer review of technical deliverables. Trigger notifications for approaching client deadlines or milestones.
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