OneDesk for professional services HR Professional Services Automation
How does OneDesk help my HR team?
Pro Services HR: Optimize Resources for Client Projects
Handle Consultant Onboarding & HR Requests with Ticketing
HR in Professional Services firms, manage consultant inquiries about benefits, performance reviews, or training enrollment using OneDesk ticketing. Submissions via email or an internal HR portal. Custom views like 'New Consultant Onboarding' or 'Training Reimbursement Request' organize HR tasks. SLAs ensure timely support for your billable staff. Reporting tracks consultant development needs.
Your HR Consulting Clients Access Info via Portal
Empower clients of your HR professional services (like consulting or outsourced HR) with a self-service portal. They can access HR best practice guides, compliance documents, or service updates via a knowledgebase. Clients can also submit specific advisory questions or service requests using ticket forms. Live chat enables quick consultations, making your firm a responsive HR partner.
Manage Consultant Allocation and HR Efficiently.
HR in Professional Services firms focuses on recruiting top talent, managing consultant utilization, and professional development. OneDesk's automations simplify these tasks. Our system allows you to create workflows for new consultant onboarding, tracking billable vs. non-billable time, or managing performance reviews tailored to service professionals. Requests for staffing specific projects or for training can be automatically triaged by skill set or availability. They are then routed to resource managers or HR business partners. You can also use automated replies for common HR policy questions. OneDesk’s versatile automations help optimize your talent. This is key to delivering high-quality services.
Organize HR for Consulting Firms
HR managers in professional services, recruiting top consultants, managing utilization, and fostering professional development are key challenges. OneDesk helps streamline HR processes tailored for a project-based workforce. Its robust features make it easy to manage consultant profiles and skills, track project assignments for resource planning, and administer performance reviews based on project feedback. The system's versatility allows you to adapt workflows for different consulting practices. As your firm grows, OneDesk’s unique scalability ensures your HR operations can effectively support a larger and more diverse team.
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