OneDesk for professional services IT Professional Services Automation
How does OneDesk help my IT team?
Pro Services IT: Support Your Team & Client Projects
Support Consultant Tech & System Issues with IT Tickets
IT teams in Professional Services, support your consultants' tech needs—laptop issues, VPN access, client site connectivity—using OneDesk ticketing. Consultants submit via email, chat, or mobile forms. Custom views like 'Consultant Laptop Down' or 'Client VPN Access Request' prioritize critical support. SLAs ensure minimal disruption to billable work. Reporting tracks common tech issues faced by consultants.
Provide Top IT Service with Client Portal & Knowledgebase
For IT professional services, a robust client portal is key. Clients can submit detailed IT support tickets for any managed service or project via custom forms. An extensive knowledgebase, filled with troubleshooting guides and FAQs, allows clients to resolve common issues independently. Live chat provides direct access to your IT experts for immediate assistance, ensuring high service levels.
Optimize IT Support for Service Delivery Teams.
IT support for Professional Services firms needs to be responsive to keep consultants productive, whether in the office or at client sites. OneDesk's automations deliver this. Our versatile platform lets you build workflows for IT support requests, from issues with client presentation software to secure remote access needs. New IT support tickets from consultants can be automatically triaged by urgency or type of issue. They are then routed to the IT support specialist who can provide the fastest resolution. You can also set up automated replies to acknowledge requests and provide self-help tips. OneDesk ensures your consultants have reliable IT. This supports uninterrupted client service.
Support IT for Service Professionals
IT specialists supporting professional services firms, ensuring consultants have reliable and secure access to data and tools, whether in office or at client sites, is vital. OneDesk helps you manage IT projects and support for your mobile workforce. Its robust features include tools for managing secure remote access solutions, tracking support tickets from consultants on the road, and planning deployments of new collaboration software. The versatility of our platform allows you to handle the dynamic IT needs of service professionals. With OneDesk's unique scalability, your IT support can adapt as your firm and client base grow.
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