OneDesk for professional services IT Work Management
How does OneDesk help my IT team?
Support Your Firm's Technology and Client Data Security
Resolve Firm Tech Issues with Secure IT Ticketing
Professional services IT supports consultants working remotely or at client sites. Manage IT support tickets in OneDesk from email, chat, or portal. Use custom views to prioritize issues hindering billable work. Track resolution times against SLAs, crucial for consultant productivity. Report on common issues for remote workers.
Secure Client Portal for IT Service Requests
Organize IT support tasks for consultants, prioritizing issues blocking billable work. Break down laptop setups or software installations into subtasks. Set dependencies ensuring security protocols are met during setup. Schedule routine maintenance for consulting tools.
Track IT Support Time for Firm Systems
IT supporting consultants tracks time spent resolving issues impacting billable work versus internal projects. Use OneDesk's timer on support tickets or log hours via timesheets. Understand IT support costs related to client delivery. Ensure efficient IT support for consultants.
Assign Tasks for Firm Technology and Security Support
Improve IT support for consultants using automations. Automatically assign tickets based on issue type (laptop, software, connectivity) or client location impact. Escalate issues preventing billable work. Send automated updates on ticket status.
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