OneDesk for Real Estate IT Work Management
How does OneDesk help my IT team?
Support Real Estate Software, Systems, and Agent Tech
Resolve Real Estate Software Issues via IT Tickets
Real estate IT supports CRM, MLS access, website issues, and agent tech problems. Manage support tickets in OneDesk from email, phone, or portal. Use custom views to prioritize issues affecting listings or deals. Track resolution times against SLAs critical for agent productivity. Report on common agent tech issues.
Tenant/Agent Portal for Submitting Tech Issues
Manage IT tasks supporting real estate agents, like CRM setup, MLS data feed troubleshooting, or website maintenance. Break down website updates into subtasks. Set dependencies based on agent priorities. Schedule routine maintenance for key agent tools.
Log IT Support Time for Real Estate Tech
Real estate IT tracks time spent supporting agents with CRM/MLS issues, maintaining websites, or implementing new brokerage technologies. Use OneDesk's timer or timesheets linked to support tickets and projects. Understand IT support costs per agent or office. Improve IT service delivery.
Assign Tasks for Real Estate Software Support
Improve IT support for agents with automations. Automatically assign tickets based on issue type (CRM, MLS, website) or agent priority. Escalate issues preventing agents from accessing listings or submitting offers. Send automated updates on system outages.
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