OneDesk for Technology IT Work Management
How does OneDesk help my IT team?
Manage Internal IT Infrastructure, Security, and Support
Resolve Internal System Issues with Corporate IT Tickets
Internal IT in tech companies supports employees with hardware, software access, and network issues. Manage these support tickets in OneDesk via Slack integration, email, or portal. Use custom views to prioritize exec support or system access issues. Track resolution times against internal user SLAs. Report on common employee tech problems.
User Portal for Internal IT Support Requests
Organize internal IT tasks, from employee support requests to infrastructure projects. Break down server upgrades or network changes into detailed subtasks for planning, execution, rollback planning, and testing. Use dependencies meticulously for infrastructure changes. Schedule maintenance windows.
Monitor Internal IT Support Time
Internal IT in tech companies tracks time spent supporting employees, managing internal systems (like build servers or VPNs), and on infrastructure projects. Use OneDesk's timer or timesheets linked to tickets and tasks. Understand IT costs and allocate resources effectively.
Assign Tasks for Internal IT Infrastructure Support
Automate internal IT support for tech companies. Automatically assign tickets based on employee role, department, or affected system. Set up workflows for requesting software licenses or hardware upgrades with built-in approvals. Escalate critical internal system issues.
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