OneDesk for Technology Operations Professional Services Automation
How does OneDesk help my Operations team?
Tech Ops: Streamline Implementations & Client Service
Log Platform Outages & Deployment Issues with Ops Tickets
Tech Operations/DevOps teams, OneDesk ticketing is crucial for managing platform incidents, deployment issues, or scaling requests for SaaS/cloud products. Capture from automated monitoring alerts, internal team emails, or customer support escalations. Custom views like 'Critical Platform Incident,' 'Failed Deployment Rollback,' or 'Urgent Scaling Needed' drive immediate action. SLAs are key for uptime. Reporting tracks platform stability and incident response.
Clients Monitor Tech Service Delivery & System Status
Enable your technology clients to monitor the status of their cloud services, platform uptime, and ongoing maintenance via a client portal. They can report service disruptions or make operational requests using specific ticket forms. Live chat can provide real-time updates during critical system incidents. A knowledgebase can detail SLAs or planned maintenance.
Improve Service Uptime with Tech Ops Automation.
Technology Operations (TechOps or SRE) teams ensure the reliability, scalability, and performance of software services and infrastructure. OneDesk's professional services automations are critical for their success. Our versatile platform helps you create custom workflows for incident response, managing alerts from monitoring systems, automating deployment pipelines (CI/CD integration points), or conducting post-mortems. Critical system alerts can be automatically triaged by severity. They are then routed to the on-call engineers or relevant Ops team for immediate action. You can also set up automated replies for internal status page updates. OneDesk streamlines your TechOps. This maximizes service uptime and reliability.
Improve Tech Operations and Processes
Tech operations (TechOps/DevOps) teams, ensuring reliability, scalability, and efficiency of your platforms and services is your core focus. OneDesk provides tools to enhance your operational workflows and incident management. Its robust features allow for planning infrastructure upgrades, managing deployment pipelines, and tracking resolution of production issues with clear communication. The versatility of OneDesk means it can adapt to managing cloud environments, on-premise systems, and CI/CD processes. As your services scale, its unique scalability ensures your operational capacity can grow efficiently.
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