OneDesk for Technology Operations Work Management
How does OneDesk help my Operations team?
Streamline Cloud Operations, DevOps, and Service Reliability
Handle Server Alerts and Cloud Infrastructure Tickets
Tech Ops/DevOps/SRE teams manage infrastructure alerts, deployment requests, and incidents. Use OneDesk tickets to track work items from monitoring tools (via integration), CI/CD pipelines, or internal reports. Create custom views for P1 incidents or deployment queues. Track incident resolution and deployment times against strict SLAs/OLAs. Report on system reliability and deployment frequency.
Customer Portal Provides System Status and Updates
Manage Tech Ops/DevOps/SRE tasks like managing cloud infrastructure deployments (IaC), setting up monitoring/alerting, incident post-mortems, and release coordination. Use tasks/subtasks for CI/CD pipeline steps. Set dependencies for deployment sequences. Schedule on-call rotations or maintenance.
Track Time Spent on Cloud Operations
Tech Ops/DevOps/SRE teams track time spent on incident response (often 24/7), automating infrastructure, managing CI/CD pipelines, or ensuring system reliability. Log hours against operational tasks or incidents using OneDesk timesheets or timers. Analyze time spent on reactive vs. proactive work.
Manage Tasks for Cloud Operations and DevOps
Automate Tech Ops/DevOps workflows heavily. Automatically create deployment tasks from CI/CD pipelines. Trigger automated rollback procedures based on monitoring alerts. Assign incident response tasks based on on-call schedules. Automate infrastructure provisioning requests.
Get started free
Evaluate OneDesk for yourself with our completely free 14-day trial.
