OneDesk for Wholesale Product Professional Services Automation
How does OneDesk help my Product team?
Develop Wholesale Products & Manage Client Service Needs
Capture New Product Sourcing & Feedback with Wholesale Tickets
Wholesale Product teams, use OneDesk ticketing to capture new product ideas from suppliers (via email/forms), track sample approval stages, or log feedback on existing lines from sales. Custom views like 'New Product Sample Review' or 'Supplier Quality Issue' organize product lifecycle tasks. SLAs prioritize urgent sourcing needs. Reporting tracks product line performance and supplier interactions.
Gather Client Ideas for New Wholesale Product Lines
Use a client portal as a channel to gather feedback from your key wholesale clients about market trends, desired product features, or new product line suggestions. They can submit their ideas or report issues with existing products using dedicated forms. This direct input helps your product team develop offerings that will succeed in the wholesale market.
Automate New Product Line Introduction Processes.
Product teams in Wholesale are responsible for sourcing or developing new product lines to offer to retailers. OneDesk's automations streamline the introduction process. Our platform helps you create workflows for evaluating new product opportunities, managing supplier negotiations for new items, and coordinating the launch of new lines with marketing and sales. Ideas for new products or feedback from retailers can be automatically triaged. They are then routed to product managers for consideration. You can also use automated replies to keep internal teams informed about upcoming product launches. OneDesk’s versatile automations support your product strategy. This keeps your offerings fresh and competitive.
Manage Product Lines for Wholesale
Product or category managers in wholesale, curating product assortments, managing supplier relationships for those products, and tracking sales performance by item is key. OneDesk helps you manage your product lines effectively. Its robust features support tracking new product introductions from suppliers, managing pricing and margin information, and collaborating with sales on product promotions. The platform's versatility allows you to manage diverse product categories and supplier portfolios. As your product range expands, OneDesk's unique scalability ensures you can manage this complexity efficiently.
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