OneDesk for Construction Admin HelpDesk
How does OneDesk help my Admin team?
Manage Admin Tickets and Communication
Simple Office Request & Administrative Organization.
Running a construction project means juggling a lot of requests. OneDesk helps your admin team manage it all by putting every ticket in one place. Whether a request comes from an email, a web form for a specific job site, or a chat, it's all organized for you. You can create custom views to see tickets by project, priority, or type, like equipment or supply requests. Set up SLAs to ensure time-sensitive issues get handled quickly, keeping your projects on schedule. Plus, easy-to-read reports show you exactly what's going on across all your sites. It’s a simpler way to manage all the moving parts.
Client Portal for Admin Requests
Your project managers, crews, and subcontractors all need information, and they usually need it now. OneDesk gives them a place to get answers themselves, which means fewer interruptions for you. Our knowledgebase is a perfect spot to store key documents like safety guidelines, site plans, or equipment instructions. This lets your team on the ground find what they need right from their phone. Through the customer portal, they can submit new requests for materials or check the status of existing ones. For anything urgent, the live chat feature connects them directly to your admin team for a quick resolution. It all leads to better communication across your job sites, keeping everyone informed and projects moving forward.
Automate Admin Organization
Your admin team is the hub for every construction project, but that means a lot of manual work. OneDesk’s automation tools can handle the repetitive tasks, freeing up your team. For example, you can set up a workflow that automatically routes material requests from a specific job site to your procurement person. Tickets with keywords like "urgent" or "safety issue" can be instantly flagged and assigned to the right supervisor. When a subcontractor submits a request, an automatic reply can confirm it's been received. This simple step cuts down on follow-up calls and emails. It’s all about making your internal support process faster and more reliable.
Clear and Simple Admin Management
Your construction firm needs a system as tough and flexible as your crew. OneDesk is built to handle the unique demands of your industry, combining help desk and project management into one tool. It’s versatile enough to manage everything from subcontractor inquiries to urgent material requests for different job sites. As you grow and take on more projects, OneDesk easily scales with you. You can set up distinct workflows for each site, ensuring nothing gets lost in the shuffle. This all-in-one approach gives your admin team a clear view of every request, helping you keep projects on time and on budget.
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