OneDesk for Construction PMO HelpDesk
How does OneDesk help my PMO team?
Centralized PMO Tickets, Project Communication, and Inquiry Service Management.
Centralized PMO Task & Project Documentation Ticket Tracking.
The Construction PMO tracks project questions from various stakeholders. OneDesk centralizes these inquiries, converting emails or form submissions into tickets linked to projects. Custom views allow sorting tickets by project manager, project phase, or status. Set SLAs for responding to stakeholder queries. Reports can show inquiry trends across projects.
Project Status Portal, PMO Request Forms & Process Knowledgebase.
Project stakeholders need visibility into construction projects managed by the PMO. OneDesk provides a portal where they can submit questions or requests related to specific projects. Stakeholders can track the status of their inquiries within the portal. The knowledgebase can host project templates, status reporting guidelines, or PMO process documents. Live chat allows for quick questions about project timelines or deliverables. This enhances transparency and communication across all construction projects.
Automate PMO Request Routing, Project Workflows & Status Reporting.
Support your construction Project Management Office with OneDesk automations. Design workflows for project status updates or risk reporting. Automatically triage incoming requests based on project ID or deadline. Route specific resource allocation queries or budget questions to the assigned PM. Use auto-replies to acknowledge receipt of project documentation. It helps keep project oversight efficient.
Centralized Construction Project Support & Visibility.
Support your construction PMO with OneDesk's powerful and scalable help desk. Its robust features help track project documentation manage resource requests and facilitate stage-gate reviews. The platform is versatile adapting workflows for different project methodologies or types. Need visibility across multiple project timelines and dependencies? OneDesk provides clarity. It scales effortlessly handling the complexities of large construction programs or a growing project portfolio.
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