OneDesk for Construction Support Work Management
How does OneDesk help my Support team?
Provide Better Support for Construction Clients and Teams
Respond Faster to Client Issues and Support Tickets
Post-construction support teams manage warranty claims or client issues. Use OneDesk's help desk features to capture these requests via email, phone logs, or a client portal. Create custom views to prioritize urgent claims. Track resolution times against warranty SLAs. Report on common post-build issues.
Offer Clients Self-Help Options with a Knowledgebase
Manage post-construction support and warranty work using tasks in OneDesk. Break down complex repairs into subtasks for diagnosis, parts ordering, and labor. Set dependencies to ensure parts arrive before scheduling the repair visit. Schedule follow-up checks easily.
Measure Time Spent on Client Support
Track time spent resolving post-construction issues or managing warranty claims. Use OneDesk's timer while working on a support ticket or log time via timesheets. See how much time different types of issues take to resolve. Improve support efficiency and resource planning.
Organize and Assign Construction Client Support Tasks
Enhance post-construction support with OneDesk automations. Automatically triage warranty claims based on issue type or property location. Send automated acknowledgements to clients confirming receipt of their request. Assign urgent support tickets directly to senior technicians.
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