OneDesk for Creative Support HelpDesk
How does OneDesk help my Support team?
Unified Agency Tickets, Client Communication, and Creative Service Management.
Unified Agency Support Ticket System for All Inquiries.
Creative Support assists clients post-project. OneDesk captures client questions or issues via email or a support portal as tickets. Use custom views to organize tickets by client or project deliverable. Track resolution times against client agreements using SLAs. Reporting helps identify common post-launch support needs.
Unified Client Support Portal, Agency Forms & Service Knowledgebase.
Clients needing help after a creative project launch require accessible support. The OneDesk customer portal allows clients to submit support tickets for issues or questions about deliverables. Clients can monitor the status of their support requests easily. A knowledgebase can provide guides on using the final product or managing digital assets. Live chat offers clients quick answers for minor post-launch queries. This ensures great client care and maintains strong relationships.
Automate Client Ticket Triage, Account Team Routing & Service Workflows.
Centralize general support within your creative agency using OneDesk automations. Design workflows applicable across different departments like client services or operations. Automatically triage incoming requests based on keywords or client name. Route issues to the appropriate team member or department without manual sorting. Send automated confirmations to keep everyone informed. OneDesk simplifies managing diverse support needs.
Unified Client & Agency Support Platform.
Centralize support across your creative agency with OneDesk's versatile help desk. Its robust features handle inquiries from clients internal teams like accounts or production and vendors. The platform's flexibility allows configuring different support queues and workflows. Need a single system to manage diverse requests? OneDesk delivers. It scales reliably as your agency grows ensuring consistent service.
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