OneDesk for HR Support HelpDesk
How does OneDesk help my Support team?
Unified Employee Support Tickets, Communication, and Central HR Service Center.
Unified Employee Lifecycle Request & Support Ticket Center Benefits.
HR's main role is employee support. OneDesk serves as the central ticketing system for all employee issues. Capture requests via multiple channels, use custom views for case management, track resolutions with SLAs, and use reporting to improve HR service delivery and ensure compliance.
Employee Self-Service Hub: Portal, Forms & Comprehensive HR Knowledgebase.
Providing excellent support to employees is HR's core function. OneDesk equips HR teams to do this effectively through self-service tools. The employee portal allows staff to find answers and submit requests 24/7. A comprehensive knowledgebase reduces repetitive questions, empowering employees with information. Live chat offers immediate assistance for simpler queries. These tools enhance the employee experience and allow HR to focus on more strategic support.
Automate Employee Ticket Triage, Specialist Routing & Self-Service Workflows.
Provide comprehensive HR support to the entire organization using OneDesk automations. Build workflows for the full employee lifecycle from onboarding to offboarding handling benefits inquiries policy questions and performance management support. Automatically triage incoming employee requests based on topic keywords employee department or urgency. Route sensitive issues automatically to specialized HR roles ER Comp Benefits. Send automated replies with links to self-service HR portals or FAQs. OneDesk centralizes and streamlines all HR support.
Centralized Employee Support & HR Service.
Deliver comprehensive HR support across the entire organization with OneDesk's versatile scalable help desk. Its robust features centralize employee inquiries covering the full lifecycle benefits payroll policies performance and more. The platform's flexibility allows configuring self-service options and routing requests intelligently to HR specialists. Need a single powerful system for all employee support? OneDesk is the solution. It scales reliably as your organization grows.
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