OneDesk for professional services PMO HelpDesk
How does OneDesk help my PMO team?
Centralize Client Project Tickets, Communication, and Engagement Management Service.
Centralized Client Engagement & Milestone Ticket Tracking System.
A Professional Services PMO oversees client engagements. OneDesk centralizes project status inquiries or issue escalations into tickets linked to projects. Custom views help track project health across the portfolio. Set SLAs for responding to client project concerns. Reporting provides oversight on project delivery.
Client Engagement Portal, Status Update Forms & Project Delivery Knowledgebase.
Consultants and clients involved in projects overseen by a PMO need accessible project information. OneDesk provides a portal (potentially client-facing) where users can submit questions about project status or risks. Users track inquiries directed to the PMO. The knowledgebase hosts project dashboards (if applicable), standard reporting templates, and key project documentation. Live chat facilitates quick questions about project milestones or upcoming meetings.
Automate Engagement Task Routing, Milestone Workflows & Client Reporting.
Support the Project Management Office or engagement managers overseeing client projects with OneDesk automations. Design workflows for tracking project milestones managing resource allocation across engagements monitoring project budgets and risks or facilitating client reporting. Automatically triage project-related requests based on client priority engagement size or project phase. Route specific questions about scope changes budget overruns or resource conflicts to the engagement manager or PMO lead. Use auto-replies for confirming status report submissions. It enhances client project delivery and oversight.
Effective Client Engagement Management Platform.
Deliver client projects successfully with OneDesk supporting engagement management and PMO functions. Its robust project features track milestones resource allocation budgets risks providing clear oversight of client engagements. The platform's versatility adapts to different project types and client reporting needs. Need better control over client project delivery? OneDesk enhances visibility and management. It scales to handle large complex client portfolios.
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